ISCOM 386 Week 1 Service Operations Management Overview NEW Write a 700- to 1050-word paper using information from the service company you work for, or a service company with which you are familiar. Answer the following questions: • What is your perception of the service the operation pr..
ISCOM 386 Week 2 Service Strategy Exercise NEW Complete the Service Strategy Exercise Worksheet. Use at least 2 academic references. Click on the Assignment Files tab to submit the assignment. 1. Identify an organization where service is lacking, or that has experienced a recent decline in ..
ISCOM 386 Week 3 Service Factor Improvement NEW Your team has been hired as consultants to advise the owner of XYZ Hotel. Your primary objective is to address current areas of opportunity in the service that exist within the company. You have determined that the first area that needs ..
ISCOM 386 Week 4 Performance Improvement Plan NEW Evaluate the three examples of guest feedback in the Performance Improvement Plan Guest Reviews document. Identify 3 to 5 common trends from the region (positive or negative) Select one area of opportunity and develop a 700- to 1050-word per..
ISCOM 386 Week 5 Application Marketing Campaign NEW Imagine that you are the marketing team for a new mobile application that will capture instant feedback from the guests at your service establishment. Create a campaign (for example: flier, webpage, pamphlet) that will discuss why an establis..
ISCOM 386 Week 5 Social Media Feedback Activity NEW Complete the Social Media Feedback Activity Worksheet. Click the Assignment Files tab to submit your assignment. Complete each section below. Be sure to cite your sources when necessary (including all uses of the textbook). 1. Establish..
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