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IT 284

IT 284

IT 284 Entire Course Latest
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IT 284 Entire Course NEW IT 284 Week 1 CheckPoint 1 The Customer Service Model IT 284 Week 1 CheckPoint 2 Computer Support Dependencies IT 284 Week 1 Assignment Defining Computer Support IT 284 Week 2 CheckPoint Communication Techniques IT 284 Week 2 DQs IT 284 Week 3 Assignment Ho..
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IT 284 Week 1 Assignment Defining Computer Support Latest
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IT 284 Week 1 Assignment Defining Computer Support NEW Assignment Defining Computer Support Research, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following  You are a support technician manager building a help desk team. Your primary operation is ..
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IT 284 Week 1 CheckPoint 1 The Customer Service Model Latest
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IT 284 Week 1 CheckPoint 1 The Customer Service Model NEW CheckPoint 1 The Customer Service Model  Write a 200- to 300-word response to the following As a customer support technician, there are many tools that facilitate prominent communication between the employee and the consumer. Include..
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IT 284 Week 1 CheckPoint 2 Computer Support Dependencies Latest
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IT 284 Week 1 CheckPoint 2 Computer Support Dependencies NEW CheckPoint 2 Computer Support Dependencies  Write a 200- to 300-word response to the following Computer support plays a vital role in an organization’s operations. Include how computer support interrelates with various departments..
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IT 284 Week 2 CheckPoint Communication Techniques Latest
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IT 284 Week 2 CheckPoint Communication Techniques NEW Write a 200- to 300-word response to the following Building rapport with your customer is an inevitable component of computer support. Include the different techniques used to acquire and uphold the trust of your customer. How might the differ..
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IT 284 Week 2 DQs Latest
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IT 284 Week 2 DQs NEW Discussion Questions What are some trends that computer support has witnessed over the past 10 years? How does the cost benefit of operating a help desk affect the utility of service support? What computer support trends have you witnessed in your work experience? How has t..
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IT 284 Week 3 Assignment How to Communicate Latest
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IT 284 Week 3 Assignment How to Communicate NEW Assignment How to Communicate Consider the following scenario Note that communication is a key component to professional customer service. Bill, a project manager from a financial firm, calls the computer support hotline and expresses his frustrat..
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IT 284 Week 3 CheckPoint Using an ARS Latest
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IT 284 Week 3 CheckPoint Using an ARS NEW CheckPoint Using an ARS Write a 200- to 300-word response to the following The usage of an automated response system (ARS) enables problem identification by directing the customer to the appropriate support services. Identify the advantages and disadvant..
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IT 284 Week 4 CheckPoint Defining the Customer Latest
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IT 284 Week 4 CheckPoint Defining the Customer NEW CheckPoint Defining the Customer  Write a 200- to 300-word response defining the various external customers found within computer support. How are these customers different from one another? How are the expectations of computer support diff..
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IT 284 Week 4 DQs Latest
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IT 284 Week 4 DQs NEW Discussion Questions Organizations may not always know the needs or expectations of their consumers. What are considerations an organization must acknowledge when assessing these and how do they relate to each other? Provide an example of a current or past work experience w..
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IT 284 Week 5 Assignment The Needs of Customer and Customer Support Technicians Latest
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IT 284 Week 5 Assignment The Needs of Customer and Customer Support Technicians NEW Assignment The Needs of Customer and Customer Support Technicians Research, using at least 3 references, and Write, in APA format, a 700-word paper responding to the following Customers and customer support emplo..
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IT 284 Week 5 CheckPoint Operational Differences Latest
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IT 284 Week 5 CheckPoint Operational Differences NEW CheckPoint Operational Differences  Write a 200- to 300-word response identifying how the tasks of an internal and frontline computer support technician differ. How do these differences affect the level of employee satisfaction? What fact..
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IT 284 Week 6 CheckPoint Using Technology With Voice Latest
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IT 284 Week 6 CheckPoint Using Technology With Voice NEW CheckPoint Using Technology With Voice  Write a 200- to 300-word response to the following Local computer support provides an over-the-phone experience for the customer in need of problem resolution. Include the disadvantages of not s..
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IT 284 Week 6 DQs Latest
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IT 284 Week 6 DQs NEW Discussion Questions Computer applications help minimize the communication barriers experienced over the phone throughout the support process. How do they maximize the support technician’s efficiency? Explain a current or past work experience where you used both phone and a..
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IT 284 Week 7 CheckPoint Phone Etiquette Latest
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IT 284 Week 7 CheckPoint Phone Etiquette NEW CheckPoint Phone Etiquette  Write a 200- to 300-word response to  the following Effective telephone communication is an expected attribute within any computer support organization. Discuss best practices used in pregreeting, greeting, conver..
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IT 284 Week 7 Collaborative Assignment On and Offsite Support Strategies Latest
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IT 284 Week 7 Collaborative Assignment On and Offsite Support Strategies NEW Collaborative Assignment On and Offsite Support Strategies Read each of the two troubleshooting scenarios Scenario 1 Steve recently purchased a new computer from the local electronics outlet. Now, 3 months after buying..
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IT 284 Week 8 CheckPoint Dissecting the Problem Latest
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IT 284 Week 8 CheckPoint Dissecting the Problem NEW CheckPoint Dissecting the Problem  Write a 200- to 300-word essay in response to the following Conflict resolution strategies help minimize the time required for problem solving computer support issues. Do the following o Define problem s..
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IT 284 Week 8 DQs Latest
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IT 284 Week 8 DQs NEW Discussion Questions  Serving Internal and External Customers offers  problem resolution and recovery strategies used to diffuse disgruntled customers. What are these strategies and why are they dependent on the type of consumer in need of support? How are these t..
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IT 284 Week 9 Capstone CheckPoint Establishing Seamless Support Latest
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IT 284 Week 9 Capstone CheckPoint Establishing Seamless Support NEW Capstone CheckPoint Establishing Seamless Support Enterprise computer support has experienced on-going development to better serve various consumer bases. Write a 200- to 300-word response encompassing strategies that would hel..
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IT 284 Week 9 Final Project Handling Difficult Customers (paper only) Latest
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IT 284 Week 9 Final Project Handling Difficult Customers (paper only) NEW Final Project Handling Difficult Customers Resource Appendix A Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of th..
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IT 284 Week 9 Final Project Handling Difficult Customers (powerpoint only) Latest
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IT 284 Week 9 Final Project Handling Difficult Customers (powerpoint only) NEW Final Project Handling Difficult Customers Resource Appendix A Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three ..
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